Terms and Conditions
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to Guest House property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the Guest House's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of Guest House property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Please note that since the change in the law in April 2016 claimants now receive their benefit direct from the Local Authority. Owing to our insurance we are unable to admit anybody who does not have a fixed address and/or use housing benefit to pay for their accommodation
Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the Guest House, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the Guest House due to their actions and additionally may be asked to leave the Guest House. Depending on the severity of the guest actions, the Police may become involved at the Guest House owners discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
It is the Guest House's policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Owner, or if any inappropriate behaviour is brought to the attention of the Owner, the Guest House reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the Guest House’s discretion, or guests may be asked to leave the hotel.
If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the Guest House.
We do not accept visa electron or American Express payments. There is a £4 charge for payments made by cheque.
Reservations made 14 days or less prior to arrival, the full payment will be made to secure the reservation.
Refunds of deposits will be made if a cancellation is more than 30 days prior to check in.
Cancellation more than 14 days and less than 30 days prior to arrival only the deposit is due.
All cancellations made 14 days or less prior to arrival, full payment is due.
Check in / Out times
Check in and Check out times are explained when bookings are made. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.
Check in 4.00pm - 7.00pm
Check out by 10.30am
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the Guest House's car park, the Guest House cannot accept any liability.
If a Guest parks their car prior to check in without the written consent of the guest house, the Guest will be charged a £10 surcharge.
f a vehicle is left in the Guest House car park for more than 2 hours after the guest has checked out without the consent of the guest house, the Guest will be charged a £10 surcharge.
All our parking spaces must be reserved and are free of charge for guests that book direct with us, or for a small charge for those guests who book via an Online Travel Agent and a key to a parking barrier will be issued on check in.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Please be aware that individuals over 12 will be classed as adults and charged accordingly.
We welcome all children over the age of 12 years. They must occupy their own bed and are charged at the full rate.
Proprietors responsibility for guest's property
The proprietor of any hotel or Guest House has a duty to take reasonable care of the property of his guests brought to the hotel or Guest House, whether resident or not. If it is lost or damaged through the negligence of the hotel or Guest House, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests.
The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.