What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number, the cards expiry date and cvc code in order to take the deposit equal to the first night of your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email reminder with other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
How your data is stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system using a data processor, Q-book, operated by The Queensborough Group and sub processors who provide services in connection with the operation of our online booking system, HostHotel Company and Rackspce.
Neither we nor the Queensborough Group will share your information with any third party unless there is a legal reason for doing so.
Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests, Name and Nationality
For non commonwealth guests, Name, Nationality, Passport number, Address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at [email protected]
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number, the cards expiry date and cvc code in order to take the deposit equal to the first night of your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email reminder with other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.
We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
How your data is stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system using a data processor, Q-book, operated by The Queensborough Group and sub processors who provide services in connection with the operation of our online booking system, HostHotel Company and Rackspce.
Neither we nor the Queensborough Group will share your information with any third party unless there is a legal reason for doing so.
Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests, Name and Nationality
For non commonwealth guests, Name, Nationality, Passport number, Address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at [email protected]
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.